FAQs

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Yes, you can cancel an order until it has not been shipped. To cancel your order or make any changes,
please contact us ASAP!
– Email: info@revivefashion.ca

To find out more about our return policy visit our Return and Exchange Policy.

The merchandise we offer and the pricing may vary/not be the same as that of our own or third-party retail
store(s) located in Canada. The products, rates, promotions (e.g. additional discounts or coupons), and
policies displayed on this website will not be applicable to Revive Fashion own/third-party retail stores and
vice versa.

If you have received an incorrect item, refer to the Return and Exchange policy and submit ‘Return and
Exchange Authorization Form (REAF)’. If you have any questions, contact us at
info@revivefashion.ca or call us at (403) -975-2908.
The item being returned MUST be in the same condition that you received it in.

As per your selected shipping preference defined by Canada Post (our shipping partner), shipping
deliveries vary by country. You can check how long it will take on www.revivefashion.ca by clicking
the ‘track order’ icon.

Yes by inserting your tracking number by clicking the ‘track order’ icon on top right panel of the online
store – www.revivefashion.ca

As per your selected shipping preference defined by Canada Post (our shipping partner), shipping
charges will be shown to you at checkout.

Yes, as per the stated laws of the country you are importing into.

No, each order is shipped individually subject to the availability of the item.

Click the ‘size chart’ icon under ‘Customer Support’ at the bottom panel of the online store –
www.revivefashion.ca

No, we treat each sale as one individual sale and return/exchange is dealt only for that specific item
as per the given policy. There are no price adjustments offered for one item to another.

Returns/Exchanges are not accepted for discounted or clearance merchandise. Hence all items
purchased from the ‘Sale Section’ of www.revivefashion.ca are non-returnable and non-exchangeable.
For more details, please refer to Return and Exchange Policy.

•  All the products purchased from the ‘Gifts’ category of www.revivefashion.ca would only be considered for Return/Exchange if the packaging is not opened.
• We do not entertain Return/Exchange on Jewelry due to hygiene issues unless falls
  under our Exchange Policy for Damaged/Incomplete/Wrongly Delivered Orders.
•  Returns/Exchanges are not accepted for discounted or clearance merchandise. Hence all
  items purchased from the ‘Sale Section’ of www.revivefashion.ca are non-returnable and
  non-exchangeable.
•  Items purchased from third-party stores cannot be returned or exchanged at either third-party stores or www.revivefashion.ca. Similarly, items purchased from the e-store cannot
  be returned or exchanged to any third-party bricks and mortar store.
• All purchases made on eGift Cards cannot be returned or exchanged at any point in time.
•  Any other items which are marked as non-returnable/non-exchangeable on
  www.revivefashion.ca cannot be returned or exchanged.
• Return/Exchange will not be accepted for Made to Order (MTO) and custom made
  merchandise unless an error has occurred at our end.

If you have received a damaged or defective item, refer to the Return and Exchange policy and
submit ‘Return and Exchange Authorization Form (REAF)’. You can request assistance by contacting
our team with the email or phone number provided below.